Frequently Asked Questions

What materials can be cut?

· Paper（Below 250 grams）

· Cardstock

· Vellum

· Foil

· Other thin materials

How to use Nesting Tag Dies with a Die Cutting Machine

1. Insert the base platform

2. Insert the Clear Cutting Plate

3. Add your cardstock, foil or other material you wish to cut

4. Add your die atop your material of choice, with the blade side towards the material

5. Add your second Clear Cutting Plate on top of that to create a “sandwich”

6. Run your die through your machine

How much does shipping cost?

Shipping charges are calculated based on the weight of the total package, the requested shipping speed, and the travel distance.

If you would like to know how much your order will cost to ship, simply add the items to your cart. After you have added your items to your cart, go to view the shopping cart.

Shipping Methods & Transit Times

When you place an order, you can select one of the following shipping methods. Transit times and details are listed below.

China Post Ordinary Small Packet Plus-mostly arrived in 25-60 days,do not Guarante the receiving date.do not provide tracking information once the package leaves China.

Correos Economy-mostly arrived in 20-30 days .Guaranteed 60 days arrived.

Yanwen Economic Air Mail-mostly arrived in 25-60 days,do not Guarante the receiving date.do not provide tracking information once the package leaves China.

AliExpress Saver Shipping-mostly arrived in 25-40 days,Guarante arrive in 60 days.

AliExpress Standard Shipping-mostly arrived in 16-35 days,Guarante arrive in 60 days.

ePacket-mostly arrived in 7-20 days,do not Guarante the receiving date.

What is your return policy?

If you didn't received the goods in 60 days Due to security alerts, weather, and other unforeseen circumstances,Please remind the seller by aliexpress message center to extend the protection time. you can open dispute to get a refund if the parcel can't arrive.

When will I receive my refund?

The refund caused by order cancellation, refund agreement on your dispute will be process instantly from AliExpress account. However, it may take 3-20 business days for it to display on your credit card statement.

Below are several tips for you to track your refund:

1. Go to your order details page on computer (//trade.aliexpress.com/orderList.htm) to check your refund details.

2. If the refund is in process, please be patient since it usually will be made to your original account within 3-20 business days.

3. If you cannot receive the refund around refund date, please also pay attention to the refund around the purchase date. Sometimes, card issuers book the refund on the purchase date.